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  • Customer Care Measurement & Consulting
    Customer Care Measurement & Consulting
    (703) 519-6983
    1608 King St, 22314  Alexandria

    During the 1990's, upgraded customer care became an accepted marketing strategy for improving brand loyalty. Companies realized that it costs much less to retain customers than to win conquest sales. Today, billions of dollars are invested each year in a diverse array of customer care initiatives s…