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IX. MISSION CRITICAL SYSTEMS Our firm’s “mission critical systems” are those that ensure prompt and accurate processing of securities transactions, including order taking, entry, execution, comparison, allocation, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities. More specifically, these systems include: phone systems, e-mail systems, and computer order entry systems to our clearing corporation.
VI. CUSTOMER’S ACCESS TO FUNDS AND SECURITIES Our firm does not maintain custody of customers’ funds or securities, which are maintained at our clearing firm, Apex Clearing Corporation, Inc. In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer orders or instructions and contact our clearing firm on their behalf, and if our Web access is available, our firm will post on our Web site how our customers may access their funds and securities.
III. BUSINESS DESCRIPTION Our firm conducts business in equity, fixed income, and derivative securities. Our firm is an introducing firm and does not perform clearing functions. Furthermore, we do not hold customer funds or securities. We accept and enter orders. Transactions are sent to our clearing firm or service bureaus to execute, clear and settle trades. Our clearing firm also maintains our customers’ accounts, can grant customers access to them, and delivers funds and securities. Our firm services retail and institutional customers.
B. ORDER ENTRY Our firm will enter orders electronically which are then sent to our clearing firm electronically or telephonically. In the event of an internal SBD, we will enter and send orders to our clearing firm by the fastest alternative means available, which include phone, fax, and the internet. In the event of an external SBD, we will maintain the order in electronic or paper format, and deliver the order to the clearing firm by the fastest means available when it resumes operations.
Our firm will receive its orders from customers via our Web site at www.dittotrade.comand telephone. During an SBD, either internal or external, we will continue to take orders through any of these methods that are available and reliable, and in addition, as communications permit, we will inform our customers when communications become available to tell them what alternatives they have to send their orders to us. Customers will be informed of alternatives by e-mail, web-site notice, or phone messages.
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- Steven Malin
- CEO
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