AMC Technology, L.L.C.

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Public Services Company provides IT outsourcing and managed services to businesses in Kuwait. Xcel a project of Public Services Company of Kuwait, is dedicated to providing Health Insurance, BPO and Contact Center outsourcing, and IT solutions to its customers. To enable their outsourced contact center to more efficiently handle customer requirements, and complete their new, state-of-the-art outsourced contact center, Public Services Company turned to AMC to integrate their Microsoft Dynamics CRM and their Nortel Contact Center 6.0 (CC 6.0).

Innovapost, a member of the Canada Post group of companies, is a leading provider of complete professional IT solutions and services; including business consulting, change management, application development, application management, and technology infrastructure. Innovapost partnered with AMC to provide Canada Post a seamless integration of its SAP CRM Win Client and its Avaya AACC telephony platform.

Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Reflecting nearly 20 years of experience with many of the world’s leading companies, our global customer base includes more than 400 innovative organizations that rely on AMC’s integration software solutions. Our customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries.

Founded in Richmond, Virginia by Mike and Susan Early and Anthony X. Uliano. Provided consulting services for SAP in the areas of performance and tuning and basis consulting.

Listen to this webinar to learn about AMC’s integration for Microsoft Dynamics 2011. Whether you choose Dynamics 2011 as an On Demand or an On Premise solution AMC can help you communication-enable your customer service and call center business processes. Bridge the divide between your on-premise telephone platform, your PBX or ACD and Microsoft Dynamics. Our integration (CTI) delivers Dynamics contextual application "screen pops" to your agents so they can provide your customers the best service.

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