AMRCON

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Description

Company agrees to allow AMRCON after-hours remote access to Managed Infrastructure for regular maintenance and administration when necessary. Such access may be but not limited to emergency support, maintenance and or administration that require completion to properly support such devices under Company’s Managed Infrastructure. Company may also elect to provide physical means of access through the provision of spare keys, and designated alarm codes accountable to AMRCON’s access only.

AMRCON makes every attempt to obtain information directly and indirectly from the actual vendors of said hardware and software, to provide the right solution, opinion, and solution to projects, add-ons, or any other jobs required by Company. AMRCON uses industry standard and industry best practice for implementation and recommendations of hardware and software. In most cases AMRCON has working experience with the solutions recommended to Company. New technologies required that are not familiar will be disclosed prior to work implementation.

Imagine what that could mean—the loss of all the data you have about your customers, your product and service records, proprietary business documents, financial records, employee and payment information. Basically, the documentary and recorded history of your entire business could be lost. It may be literally impossible to conduct or resurrect your business if you suffer a severe data loss of this kind.

“Confidential Information” means any of Company’s Data. Confidential Information shall be held in confidence by AMRCON, its employees, and subcontractors and be used only for the purposes of providing the Services or as otherwise provided for in this Agreement. AMRCON shall use the same degree of care to safeguard Confidential Information as it utilize to safeguard its own and its subcontractors utilizes to safeguard their own confidential information.

AMRCON’s Objective is to provide a satisfactory resolution during the initial response time; however, extenuating circumstances such as dependency on Company’s third-part hardware/software vendors may preventAMRCON from being able to provide a resolution within the time specified. Under such circumstancesAMRCON may have to communicate with a third party provider, and such activity may extend the time before the solution is provided by AMRCON. Such instances are considered on a “Hold” status until the matter can be resolved.

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