Access Receivables Management

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Access Receivables of Hunt Valley Maryland announced today that industry veterans Skip Foster and Jack Clark will be joining their organization as Major Programs Operational Officer and Major Programs Business Development Officer respectively. Skip Foster has over 40 years of experience and expertise and has held Executive positions with major organizations to include Integretec Performance Corporation, CRW Financial Inc., West Asset Management and Van Ru Credit Corp among others.

I am writing you to take this opportunity to let you know about a most recent experience I’ve had working with one of your staff, (name withheld). In my 30 years of experience working in AP/AR it is an uncommon occurrence that I write a business owner to boast about a staff member. Your representative displayed an extraordinary ability to blend individual consideration with her professional objectives. She showed a willingness to investigate, compile data and evaluate my dispute. She found common ground to establish an amicable resolution to our account.

We at (name withheld) have been arguing with your client for quite some time now about their claim that we owe the money. I have a file that is 1 1/2 inches thick. That being said, that is not my reason for writing you. After receiving your letter, I was ready to Duke it out with your company. I was turned over to (name withheld) who was handling my file. I won’t bore you with the details but in no time at all she had me caving in. She was right, I did not have hard data to back up my dispute and our company was remiss in severing our relationship.

My name is (name withheld). I am writing to advise what a true asset (name withheld) is to your company. She exemplifies quality customer service. She is always compassionate and is a true professional. It is my belief that the success of an organization depends on employees like (name withheld). In closing, I also want to recognize another employee that helped me when my representative was helping another customer. The other representative treated me equally well. I feel grateful to have dealt with these two representatives. It makes it a pleasure to call in with my payment.

Here are a few examples of questions posed by the CFPB that relate to creditors: 1. Should a creditor be required to send a letter to consumers notifying them that the debt has been placed for collection? 2. Should a creditor be required to inform collectors that the debtor does not speak English? 3. Should creditors be required to obtain, transfer and store data about consumers and their debts for longer periods of time due to technological innovations. 4. Asks questions regarding what types of monitoring do the creditors take after placement. 5.

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