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TurnKey Solutions Corp.
Distance: 17.4 Mi621 17th St Ste 1131
80293 Denver -
Shackleton Group
Distance: 18.4 Mi7500 W Mississippi Ave Ste E220
80226-4248 Lakewood -
Quality Works
Distance: 18.5 Mi2653 S Iris St
80227 Denver -
Stratom Inc.
Distance: 40.1 Mi5375 Western Ave Ste A
80301-2744 Boulder -
Keaton Consulting Corp
Distance: 41.6 Mi1615 Pearl St Ste B
80302-5460 Boulder
Description
E-470 and the EXpressToll Service Center have used Added Value Services for many years to train and measure our toll service attendants and customer service representatives. The improvements we've experienced in our call center and toll booths is exceptional. We're proud of the image our customer service representatives and toll service attendants convey to our customers as a result of Added Value Services' work with our employees. We couldn't be more pleased.
Our services will help your organization ascertain exactly what type of customer service is delivered and perceived by your customers. Results of evaluation are great indicators, which can help both as a coaching and a management tool. Front line employees are the ones directly in touch with your customers and are one of the most valuable assets to your organization. Wisely investing in their evaluation, training and coaching will help your front line team achieve their most significant goal which is one of delighting you customer.
Our inbound and outbound Call Centers have been assisted by Added Value Services for over a year supporting our efforts to provide service excellence to our clients. These professionals are able to evaluate our services from a customer perspective while utilizing internal performance criteria. Added Value Services has provided additional credibility to our executive performance reports as well. We have employed their services in a number of facets including new employee assessment, current feedback process and in our training focus!