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ARO has provided new technology and software consultation, acquisition, and support services for over 20 years. Walk into an ARO-managed office services department and you will often find equipment from multiple vendors all in the same space. We recommend and place equipment and technology based on each customer's individual applications and needs. We do not have quotas or requirements that might force our competitors to put a square peg in a round hole.

ARO believes in excellent customer service. In order to provide it to our customers our employees need to feel empowered. Knowing that they are appreciated and trusted is what gives our employees the keys to their own success. Engaged personnel generate results for our clients. That is why we devote an extensive amount of time and resources to training. Training and communication provide the opportunity for employees to develop themselves in their field and grow with the company.

ARO's first client was one of the most prestigious law firms in Chicago. They are still a client to this day. We value our client relationships as the most important aspect of our business. The legal arena is one of the most ideal industries for mail room and copy center outsourcing because these departments make a large difference in the support of their own clients as well as the firm's bottom line.

The staff received no management or direction with regard to a critical component of their overall job function: customer service. The vendor simply accounted for having ‘bodies’ on site with no regard to training, relationship building, providing added value to serviced areas or motivating the department with any career focused long-term vision. To compensate for all of this the customer hired its own managers to try to obtain some sort of accountability from each location.

We determined that in many cases, the mailing equipment which our client was leasing, was “out sized”, not “right sized”. We reduced lease costs when we brought in appropriate equipment for each location. Smaller locations had no equipment at all. In those locations, we put in a simple scale, printer and postage printing software, eliminating trips to the post office, and all the related hassles.

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