Advanced Feedback, Inc.

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"Advanced Feedback provided our department with specific and actionable information on the services we provide our customers.

Our mystery shopping company will show you how to achieve good customer service. We have taken many restaurants to excellent customer service skills. Our customer service surveys show you how. We also help you analyze restaurant industry trends.

"Providing premium service to our affluent and discerning customers often starts with phone skills - we can't miss with Advanced Feedback's attention to detail and customization.

Advanced Feedback's video mystery shopping is leading the retail industry with powerful sales training and unmatched service and support. Our professional video mystery shoppers provide you with the tools and technology to see exactly what is happening between your team and your customers. Our services not only provide insight into the experience of a customer, but you get the actual, unfiltered and completely objective look into your team's selling skills. Concealed cameras film the entire presentation from greeting to closing.

Advanced Undercover Video Specialists. There is no substitute for training and experience when it comes to mystery shopping, especially undercover video. Advanced Feedback video shoppers must complete the top certifications available for this line of work. They are usually also Gold Certified mystery shoppers, meaning they maintain the highest quality standards, most recent training and uphold the highest ethics in the mystery shopping business. Additionally we use only police grade cameras, microphone and DVR.

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