All Pet Distributors

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METHODS OF ORDERING Customers can place orders via 2 methods: 1. Place your order online at our website www.allpet.com 2. Call in your order Toll-Free to 1-877-687-3601 Monday-Friday 9-5 EST. Note: Please have product ID and credit card information ready. All orders will be processed and shipped with an expected delivery of 4-10 business days. Some exceptions to delivery timelines may apply. Please refer to the SHIPPING INFO page for more details. back to top BACKORDERS If an item is placed on Backorder, a customer service representative will contact you. You will have the option to wait for the product to come in or we will suggest a replacement product for you. If you do not wish to wait or receive a substitute product, we will credit the product amount back to you. back to top ORDER CANCELLATIONS/CHANGES Orders can be cancelled or changed provided the customer contacts customer service at onlinehelp@allpet.com within 30 minutes of placing the order. If you do not cancel or change your order within that time frame, it will be sent out for shipping. Note: You may return the items when you receive them for a refund of the purchase price and tax (when applicable) less the shipping charges. See the EXCHANGES/RETURNS Section for more details. back to top ORDER STATUS When you submit your order, an email will be sent to the email address you entered confirming receipt of your order. You will be sent another email when your order is shipped to let you know it is on the way. back to top SPECIAL ORDERS If you do not see a product that you are looking for, please call 1-877-687-3601 or email your request to onlinehelp@allpet.com A customer service representative will contact you regarding the status of the request within 2 business days. back to top CREDIT CARDS ACCEPTED AllPet.com currently accepts credit cards only. You may use your Visa, Master Card or Discover to purchase products. Note: All refunds will be the same as the original purchase method back to top SALES TAX AllPet.com is currently required to collect Sales Tax in Connecticut, New Jersey, and New York. back to top ONLINE RETURNS/EXCHANGES 1. Returns must have an invoice with completed return form on back and original product packaging. Note: Please remember to include the reason for return on the return form. 2. Allpet.com will gladly reimburse the customer for return shipping charges on any defective or incorrect product shipment (Please See #3 For Restrictions). For all other product returns, it will be the customer’s responsibility to pay for all applicable shipping charges to and from Allpet.com. Please contact customer service at 1-877-687-3601 or email at onlinehelp@allpet.com for additional questions regarding return shipping charges. 3. Allpet.com uses UPS ground to ship all products to and from our distribution center. We will gladly reimburse you for any defective or incorrect product returns provided that you use UPS ground to return the products. If another method is used to return the products, you may incur additional charges as we only credit return shipping charges based on UPS rates. 4.

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