Applehelp

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Troubleshooting, maintenance, installation, upgrade, and support services for Macs from the Primax Group. Experience Counts We have over twenty years of support experience in schools. Our knowledgeable technical support staff is comprised of specialists (network administration, operating systems, educational software) that use a variety of diagnostic tools and extensive collection of technical resources for your benefit. Convenience and Reliability Services are performed on site, quickly and professionally, by experts who know how to make your computers work for you. We offer a variety of tech support plans that include daily, weekly, monthly services. Our support packages are designed for schools who need dependable technical support on an as needed but ongoing basis. Save Time In the summer months, we help schools prepare for boxing and packing of computer labs. In the fall, we set-up, unpack new systems, and configure your network. If you anticipate needing our help throughout the year, you can plan ahead and schedule blocks of support service hours. We provide telephone support, web support (www.winaid.org or www.applehelp.org), monthly progress reports outlining services and activities of our consultants, customized technical online support for your school or district and On-call dispatch for mission critical technical problem resolution. Customize Support Our on-site staff support programs are designed around our understanding of the unique issues and needs of using, integrating, and maintaining computer technologies. We will customize a program to meet your exact needs and budget. We then create a weekly, monthly or year long schedule. We can design a program around any of the scenarios below: Whatever your organization requires, we'll be happy to discuss setting up a custom support solution to meet your specific needs. theprimaxgroup 650 Northland Blvd. Forest Park, Ohio 45240 P.513.772.1223 F.513.772.0261 Toll-Free.888.856.7377 e-mail: MoreHelp@AppleHelp.org

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