Appliance Master

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Appliance Master brings together customers in need of service and repair technicians dedicated to their trade. By truly respecting each other's positions, we deliver a service that satisfies both the consumer's and the service provider's needs. It is clear what a homeowner wants when confronted with an appliance failure -- to have the situation rectified with minimal inconvenience. This process consists of several steps. As a homeowner, you want to be able to contact someone, in one attempt, in less than five minutes. You want to make an appointment that fits into your schedule, preferably that same day. You want an experienced person, possibly someone you already know and trust, to assess the situation. You want your options identified. Then, you can choose the option best suited for you and put the incident behind you quickly. Finally, you want all of this at a reasonable cost. So, if customers everywhere agree on what good service is, why does it seem so impossible to receive? There are two main reasons. One, most large entities that provide service have a priority that is at odds with the consumer's need for service. First and foremost, appliance manufacturers and large retailers want to sell new appliances. Their service organizations exist primarily to provide sales support. Two, the balance of the repair service on any given day is done by small companies, usually consisting of one person. Many of these technicians trace their roots to large companies. ...

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