Applied Training Systems

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Customer Feedback "Our customer service training just wasn't doing the job when it came to getting our representatives to deal with our customers more effectively. We needed something that was brief, hard-hitting and focused on how to deliver great customer service. This workbook was just the tool we needed. We use it for self-study and as one of the primary manuals in our training meetings. It has made a difference in our organization.

The Strategic Planning Workbook was written as a collaborative effort by several strategic planning professionals who have significant experience in facilitating, writing, and executing strategic plans. The authors have taken great care to avoid overwhelming the reader with unnecessary information. This widely-used guide provides a practical, real world approach to strategic planning.

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