Apropos Technology, Inc.

Description

Leveraging the communication tools they use every day, your customers have the ability to instantly access a variety of information. Syntellect understands your customer interaction needs and the challenges you face in providing the quality service demanded to maintain a competitive advantage. Syntellect provides solutions that help your customers reach the right contact destination, the first time. Our solutions remember your customers when they return, helping to deliver a superior customer experience.

Syntellect is committed to providing the highest level of customer service. For more than two decades, we have assisted companies in designing, implementing and optimizing their operations with our contact center solutions. Our experienced help desk support and professional services team deliver quality service, enabling our customers to fully leverage the benefits of their Syntellect solutions.

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries. Enghouse Interactive is headquartered in Phoenix, Arizona with additional offices and distribution partners around the globe.

PARTNERSHIP We form a partnership with each company we work with. Syntellect connects with our customers through a long-term, consultative and business process-oriented partnership. When we design your contact center solution, we find the best way to help your agents and customers have a positive experience using our applications. Since our solutions are scalable, we work with you to make incremental improvements to your contact centers over time, taking advantage of current and future technologies to maximize the return on your investment.

Live, interactive communications with your customers will benefit your business by improving overall contact center efficiency. Interactions increase customer retention and satisfaction, improve agent productivity and provide a more cost effective live communication channel alternative to the traditional phone call. Using new technology for web chat, interactive agent and customer web site browsing and web site requests will allow your customers the flexibility to contact you without hearing a busy signal.

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