Arh, LLC

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Press Release Parature and ARH Announce Strategic Partnership Leading Customer Service Software Provider and Recognized 8(a) Information Technology Provider Partner in the Federal, State and Local Government Sectors VIENNA, VA – March 3, 2010 – Parature, a global leader in on-demand customer service software , announced today a partnership with ARH, LLC a nationally recognized provider of management consulting and information technology services to the federal, state and local governments. Agencies face a multitude of challenges when it comes to providing great service; rising constituent expectations, a growing volume of interactions, pressures to increase business through online channels, expanding service mandates to fulfill, shrinking resources, tight staffing and even tighter budgets. Parature for Government will enable agencies to resolve their challenges and deliver outstanding service by providing real-time, anywhere anytime support for their constituents, employees, citizens, soldiers, business and anyone who relies on accurate consistent information from their agency while containing costs. As a leader in on-demand customer service software, we are excited to expand our offering in the government sector and to enter into this partnership with a proven government provider,” said Parature Founder and Chief Strategy Officer, Duke Chung . “Parature is one of the fastest growing customer service and support software companies in the United States and this partnership is a logical next step to expand our footprint in the federal, state and local government communities.” Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales. “We are excited to partner with Parature to deliver proven, cutting-edge software that will provide the greatest value to our customers,” said ARH President, Rodney Hopfe. “Together Parature and ARH will help agencies better serve the needs of constituents, from the individual citizen to businesses, with a simple, cost effective way to provide direct, anytime anyplace access to the answers they need. It’s a win win for the agency and the constituents they serve.” ARH is a Colorado-based 8(a) company with over 25 years experience working with the federal, state and local government. ARH works with its business partners to provide IT solutions to customers worldwide; providing clients with a range of services that include CRM, data center solutions, IT security, implementation, strategic business planning, and training.

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