At Random Communications

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The Call Center: The Vital Core of your Enterprise. This is your company's core-where the new orders that keep you in business arrive; where client problems are resolved and questions answered; and if you're doing things right, your loyal customers learn to expect the same quality and attention every time they contact you. ARC is ready to tailor a call center analysis program to meet the needs of your unique business operation.

For companies that outsource call center functions, we provide third party call monitoring to determine the quality of service you are receiving from your outsource vendor; making sure you are receiving the very best value for your outsourcing dollar, as well as ensuring your customers get the very best your company has to offer.

ARC Services: Custom Call Center Programs for Measurable Results. ARC Consulting, LLC has years of experience planning and implementing individualized call center quality programs for its many clients. We provide telephone mystery shopping and remote call monitoring services in an impartial, objective manner to give you the most accurate look at the quality of your call center representative's customer interactions.

ARC Consulting, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.

ARC Consulting, LLC has the solution for you. We provide completely objective remote call monitoring services so ou can gain a realistic picture of the customer service given in your company call center. Depending on which type of monitoring system you use, we can listen to taped calls, access prerecorded logged calls or monitor live calls remotely. Your representatives will never know when or if we'll be listening, giving you a much more candid look at customer call quality. Accurate call data is essential in order to formulate any effective plan for customer service improvement.

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