Auraya Systems

Description

Founded in 2006, Auraya Systems is led by a seasoned technical team with an average 20 years experience in industry and academia in speech recognition, voice biometrics, and application security technologies.

Banks and financial institutions struggle with the task of secure PIN and password management for employees and customers. Over 30% of financial call center and help desk transactions involve password recovery for internal employee applications, bank accounts, credit cards, investment accounts and financial services, ArmorVox technology can be implemented within financial services call center applications and IVR systems to provide cost-effective solutions that are available 24×7.

Founded in 2006, Auraya initially specialized in consulting engagements to assist a number of Australian and US businesses with their voice biometric deployments. Through this period, Auraya gained unique and real-world insights into the business drivers and the customer requirements for voice biometrics, and importantly the limitations of current technologies.

ArmorVox can be integrated with location and timesheet services to streamline contractor management and supervision by providing, in effect, “a voice biometric time card solution.” ArmorVox can provide a centralized authentication facility using the contractors’ own mobile telephones to provide a highly effective and efficient solution to managing distributed contractor teams. These make ArmorVox ideal for management of health support contractors, such as cleaners, laundry contractors, catering staff, gardeners and facilities management.

By using ArmorVox Speaker Identity System inside their call center application, banks can perform phone authentification to identify their customers by voice characteristics. When customer calls are directed through ArmorVox, the bank may eliminate the need for clumsy and inconvenient PIN, passwords, and personal information questions. ArmorVox’ phone authentication technology can confirm that this is indeed the account holder saying their account number. It creates a privacy enhanced phone authentication solution that lowers the risk of identity theft through the contact center.

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