Automated Collection Service

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ACSI began providing debt collection services to local retailers in 1988 and expanded to providing services to local healthcare providers shortly thereafter. With a successful start-up period, our client-centric service approach and excellent performance results led to our entrance into the higher education market. ACSI began the 1990s by representing our first guarantor client. Our success thereafter allowed ACSI to continually add to our client list, including clients in the healthcare, government, and financial markets.

ACSI has been servicing debt portfolios for more than two decades. While a revolving door of clients is a business strategy for some collection agencies, ACSI holds a long-distance view toward developing client relationships, and has established long-lasting relationships with many of our clients. In fact, a significant majority of our client base has been with ACSI for more than 10 years. Long-term client relationships are important to us and yield several advantages to both ACSI and its clients. Team Building . Team building is a key component of ACSI’s client relationship approach.

Higher education institutions and related creditors seek to provide the up-and-coming generations with the skills and tool kits with which to enter society as productive members and as contributors to the disciplines on which they focused while attending school. Many students take loans to attain their higher education credentials, but not all can pay them back in the time frames required by their promissory note or credit terms. In addition, some students do not clearly understand the financial obligations to which they have committed themselves.

ACSI employees have a higher-than-average tenure for our industry and, as a result, are highly experienced in their respective area of debt collection expertise. The qualifications and experience of the ACSI professionals who work with our clients and their consumers are one of the most important reasons for selecting ACSI as your recovery management agency. Every ACSI client is assigned a Project Management Team (PMT) that is responsible for ensuring total client satisfaction for the duration of a contract with ACSI.

Client Audits — ACSI supports both on-site and remote auditing by our clients. We also take extra, helpful measures to assist and accommodate them during their audits. If a client is performing an on-site audit, we provide workspace areas and access to personnel, records, and any other information needed. If a client is performing a remote audit, ACSI assembles and submits all required audit materials as prescribed or needed by a particular client.

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