Avendra

Description

Your goals and needs are central to how we do business. We view customer feedback as one of our key metrics of success. Our Customer Care team is dedicated to providing an unprecedented level of service and support at all stages of the Avendra partnership. Our 360-degree customer service model is a unique aspect of Avendra’s approach to business. We invest in a variety of customer-focused technologies to provide ongoing support for our customers. We take pride in building long-term customer relationships and playing an integral role in the success of your business.

Building a legacy of industry leadership Today we have grown into North America’s largest professional supply chain management company serving the hospitality industry. We work with nearly 5,000 customers and manage approximately 800 supplier agreements. We provide comprehensive products and services that optimize our customer's supply chain operations.

Avendra is a leader in supply chain management, quality assurance, contracting and procurement. We’ve established state-of-the art tools and methods to expedite every aspect of the procurement process. We foster fresh thinking and creativity among our team members, and look beyond current solutions to create new ones. Trend spotting and product innovation We find and develop new products that allow our customers to lower costs, enhance operations, and prepare for new consumer trends— like the increased demand for “farm to table” fare, organic food and sustainable products.

Quality assurance: the bedrock of our business In an industry where safety, customer satisfaction and brand integrity are critical, Avendra keeps a careful watch over supplier quality and performance. Our quality assurance team enforces strict standards for safety, quality and value. Suppliers undergo a rigorous approval process before they become part of our network. We conduct ongoing audits at manufacturing plants and distribution facilities, and surprise audits at customer locations ensure the integrity of the entire network.

We may contract with third parties to provide various services to us, but in that case information is disclosed only for purposes of providing those services. For example, in some cases we use suppliers to collect, use, analyze and otherwise process information, and perform other functions on our behalf. Our practice is to require such suppliers to handle information in a manner consistent with our policies.

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