BMSC

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Description

BMSC has designed and developed a comprehensive suite of applications specifically for the convergent communications industry called TCS TM . TCS provides customer service representatives and management personnel the ability to manage service related events to improve overall customer satisfaction. This is accomplished in real time by providing a complete overview of service region, switch allocation, technician assignment, and work group status. Communication providers can use TCS customer care applications and fraud solutions to provide better service to its customers.

Companies around the world rely on TCS to meet their needs and help them provide the highest quality service to their customers.

TM is used in conjunction with the CONTROL event manager to create and process trouble tickets for fault repair and workforce management in a communications environment. RESOLVE equips communication providers with the management capabilities necessary to resolve issues and restore service quickly, thus allowing the carrier to provide excellent customer service. It can be customized to provide a specific screen interface, unique set of data, and distinct workflows. The system adapts easily to the customer's own business rules allowing RESOLVE to grow with the business.

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