BackTrainer.com.

Description

Question: Do you ship outside the United States or to Puerto Rico, Alaska and Hawaii? Answer: No, we only ship exercise equipment (like roman chairs) to the continental United States of America. Question: Do you charge sales tax? Answer: No, unless we are sending the item to Utah. Question: What is your return policy? Answer: All exercise equipment is drop-shipped (we place the order with the factory outlet and they ship it to you) from various factory outlets. Therefore we need you to follow these instructions when returning an item. Our return policy for exercise equipment is simple. Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days of ordering for a prompt, courteous refund. But before returning the item you must contact our Customer Service Department by email to obtain a Return Authorization Number. (No exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the item(s) you need to exchange or return. All returns or exchanges of the whole unit must arrive in like new condition in the original boxes. If the customer returns the item(s) for any reason except that it is defective, we do not refund the actual shipping charges that we pay for the item to be shipped to you (even if the item is listed as "free shipping"). The customer is also responsible to pay the charges for return shipping. You will need to make the necessary arrangements to ship the item back, typically to the factory outlet (we will provide specific instructions after receiving your notice). Exception: As is the case with most software products, we do not allow returns on multimedia products, like the Rx Tools DVD.

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