Backflow Prevention Software - XC2 Software, LLC

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Founded in 1989 and headquartered in Marin County, Northern California, XC2 Software is a leading company serving water and wastewater utilities with industry specific applications. We continue to expand nationwide as well as into Canada, Europe, and serving needs of water utility service on military bases around the world. We continue to enhance, improve and expand our product line as well as investing in better ways to serve our customers. Our Mission is to provide superior, industry specific products and responsive, friendly support to our customers so that they may be most effective in their work to provide clean safe drinking water and related services to the public. Water/Wastewater Solutions . We develop, market, install, support and provide on-site and remote training for a growing range of applications specific to water and wastewater utilities, e.g. backflow prevention, grease abatement programs, hydrant testing and flushing, meter testing, valve exercising, etc.

The consulting company may have a lack of experience in the backflow prevention program management field. As such the criteria that they base their findings on may not be appropriate or might be out of proportion to the specific problems they are intended to address.

When you cannot locate software that meets your special needs, you want a thorough database to maintain information and provide all the function you want and need. Such a database requires a great deal of effort to design: an on-going process of giving the programmer(s) your requirements, reviewing what they produce, refining your requirements, and testing the program. If you have ever been through this process, you'll agree that it is difficult to list all your requirements, no less explain them clearly to a programmer in a way that they understand well enough to satisfy your needs. This is generally a lengthy, time-consuming and expensive process. Also realize that once a programmer develops or modifies a software package for you, any future enhancements or updates require additional programming expense.

This plan might be good if your organization has little or no experience in running a backflow prevention program, or if you have minimal human resources. In this case you can hire the service organization to do everything for you from writing your ordinance to sending notices, receiving test reports, doing inspections and surveys and testing of backflow assemblies managed by your organization. In other words, you don’t need to do anything except pay the service company and have them hand you a report at regular intervals. Of course you need to somehow certify that the service company is actually doing the work in the appropriate manner. Hire an outside consulting company to recommend the best option for you.

With 23 years of experience at IBM, I've seen innumerable software programs come and go. As a user of those programs, not a programmer, I've been through all the possibilities: the process of developing software in-house, buying off-the-shelf software packages, and customizing off-the-shelf software so that it would better meet specialized needs. All these experiences have influenced this article.

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