Base-II International Inc

Description

 Evolution September 1998 Incorporated as em-si.net inc in New Jersey, shortly became a leading provider of e-marketing research, management/system consulting as well as interaction management services May 2000 As first phase of expansion initiative for established a delivery center in NJ August 2001 Signed several strategic partnership contract with delivery centers in India to start the quest of global expansion. January 2002 Implements 1st in the series of several industry specific small business ERP products July 2004 Expanded into BPO sector with strategic partnerships across the globe September 2005 Started providing coordination services in outsourcing operations November 2006 Formed an alliance with Marshal Microware Inc and Timesync Inc to provide local bases in South Asia February 2007 Formed an alliance with iBridge Solutions Pvt. Ltd. and it's subsidiaries to provide contact center services to North American organizations October 2007 Formed an alliance with Statim Solutions Pvt.

Direct Response Using state-of-the-art outbound and inbound contact center technologies, Base-II is able to provide optimal efficiency in list penetration, closing ratios, average sales, average speed of answer, call abandonment rates, and talk time. Close attention is paid to the set-up and management of programs, supported by strong hands-on management. Results are monitored and reported daily or as needed. We are a FTC (Federal Trade Commission) and CRTC (Canadian Radio-television and Telecommunications Commission) compliant company and follow the recommendations of ATA (American Teleservices Association), DMA (Direct Marketing Association), CMA(Canadian Marketing Association), CTAM (Cable and Telecommunications Association for Marketing) As new technologies drive the contact center industry to be more efficient, cost-effective and innovative, many agencies lose sight of the importance of the agent. No matter how efficient and elaborate the technology may be, without old-fashioned know-how and a commitment to communicating on a one-to-one basis, program performance and marketing metrics will not be as good as they can be.

Technology Base-II offers leading edge technology that is designed to maximize efficiency and productivity. It provides highest MERs to our client partners and a pleasant experience for their customers. The system strategy that we strive to employ is highly flexible, fault tolerant and redundant wherever possible. The networking architecture provides for flexible, manageable and secure interconnects with our clients. We have engineered and implemented a common platform for all call center technology including centralized reporting. Base-II's IT systems have been designed with an understanding that the accelerated pace of the contact center Industry cannot sustain the technical challenges posed by a fragmented solution. We provide a common platform that provides fast and adaptive implementations and sophisticated visualization of results. Our IT Department operates 24X7 to satisfy needs of our clients.

At Base-II International Inc the management team equipped with extreme dedication, technical expertise, excellent domain knowledge and extensive cross-functional experience, believes leaders empower those around them by sharing knowledge and rewarding effort. Base-II International Inc's greatest resource is - people. With the global advantage and highly trained BPO experts Base-II has the vital experience necessary to bring projects to a successful completion. Personalized on-site attention combined with offshore efforts allows Base-II to provide outstanding service and innovative Project applications, Technical Solutions, Migrations & Transitions efficiently, effectively and economically.

Products & services

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