Beaverton Auto Body & Paint

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Q Where do I get a Claim Number? Claim numbers are issued by the insurance company at the time you report your accident. Just write the claim number down and bring it in with you. If you need assistance in obtaining a claim number, we will be happy to assist you. Q How long will the repairs to my vehicle take? Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process. We assure you we will return your vehicle to you as quickly as possible without compromising the quality of the repairs. Q Can I take my vehicle where I want to have it repaired? Yes. As the owner of the vehicle you have the right to chose where your vehicle is repaired. Most insurance companies have shops they work with on a regular basis and receive a discounted rate. You do not have to agree to work with the shop the insurance company recommends even if the insurance company says it will cost you extra if you take the vehicle somewhere else. Rest assured, we guarantee there will be no additional charge to you as we work with all major insurance companies. Q Do I have to get more than one estimate? No. There is no law in the state of Oregon that says you have to get more than one estimate. If an insurance company asks you to get more than one, explain to them that you would prefer to work with Beaverton Auto Body & Paint. If they need more than one estimate, they can have one of their own appraisers take a look at your vehicle. All this should be done at your convenience and choice of location either your work, home or at our shop. If the insurance company gives you an estimate, we will repair your vehicle according to their approved estimate and contact them directly if any additional supplements are needed. Q I have a brand new vehicle that has been involved in an accident; can it look new again? Yes. We employ a state-of-the-art process and factory approved paints that enable us to accurately match your vehicle's finish. Q Are rental cars available? Yes. We work with many of the major rental car companies. We can either make the arrangements for you or assist you in the process. For your convenience, the rental car company will meet you at Beaverton Auto Body & Paint when you drop your vehicle off for repair and will pick the rental car back up from our shop when the repair is completed. Q Can other repairs or services be done on my vehicle while it is in your the shop? Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs on your car. Q What forms of payment do you accept? We accept cash, insurance checks, personal checks, Visa, Discovery and MasterCard. Q Do I have to pay a deductible? Whether or not you are responsible for a deductible is determined by your insurance policy and who was at fault.

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