Benchmark Revenue Management, Inc.

Description

Benchmark ’s experts regularly speak at conferences where our unique insights into data and healthcare can benefit attendees. Listed here are a few topics that have been popular for such engagements: How many Denials Walking do you have? Using your denial information proactively. This session will begin by examining a few real-world patient access denials to understand how they are generally handled in a business office environment and to see the information regarding those denials is captured and used once the appeal has been generated. Because most business offices are doing quite a bit of research on a denial to make sure it is appealed correctly, then we should assume that such information can be used to avoid that same denial in the future, right? Wrong. Unfortunately, in very few hospitals is the information learned during denial processing ever delivered back to patient access in anything more than an anecdotal way. In this session, attendees will learn processes for capturing that information in a meaningful, trendable, reportable way. We will look at benchmarks for denials and understand which ones should be used to determine how a particular facility stacks up. In other words, where should YOUR target be? Finally, we ’ll revisit those same patient access denials we examined in the beginning and see how we could have used what we learned from our business office to handle this situation before these patients became “Denials Walking ” in our facility. If you've attended this session and want to download the spreadsheet featured, please click here. You should have received the password in the session, if not, please email to lfish@benchmarkrevenue.com Managing your Outsourcers, before they manage you! Outsourcing should never be a case of just throwing things over the wall and hoping something comes back, but for a lot of healthcare professionals, it amounts to not much more than that. This session examines some methods and simple tools that any facility can use to determine when it might be a good idea to outsource, what is it really costing to collect on accounts and process denials, and how can you actually track the performance of what you ’re sending over that wall. We will take a data-driven approach to the problem and attendees will leave the session armed with materials which they can use to more effectively make outsourcing decisions and templates for outsourcing reports which they can use in negotiations with potential vendors. We generally get a few outsourcers showing up in the group, and this session spurs conversation between professionals and vendors as to how they might work better together. Productivity: It isn ’t just X accounts in Y hours anymore This talk examines how creating real scorecards and productivity metrics within your organization is not only possible, but necessary if your organization is going to be effective and efficient.

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