Better s Appliance

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Better Homes & Appliance Service, Incorporated Call Us Today for Service Today! 727-447-0108 Frequently Asked Questions Q. Does your company have a "service charge?" A. Yes. All legitimate, licensed and professional service companies do. Q. How much is it? A. Our minimum service charge is $49.95 for most residential calls. Q. Do I have to pay a service charge on top of the cost of repair? A. No. Although many other service companies do, Better Homes only charges for one or the other. Once the technician diagnoses your problem, they will give you the exact cost of the repair. (Not an estimate.) All repair quotes are flat rates based on National Appliance Repair Price Guides. At that point you may elect to either proceed with the repair or simply decline and pay only the service charge. Q. Will my appliance be repaired today? A. In most cases, yes! Our technicians carry a comprehensive inventory of parts on their trucks to provide our customers with the highest probability of "same day repair." Other companies carry a very limited amount of parts or in some cases "0" inventory on their trucks and may take weeks or months to complete a repair. Q. If you do have to order a part, how long will it take? A. In most cases it takes just a few days. The technicians are required to tell all customers that a week to ten days is average or our normal turn around time. This covers any errors and recovery that may arise with a part order. Customers also have the option of overnight or second day shipping although there are additional charges for this. Q. Will I have to wait all day for service? A. Absolutely not! Better Homes also has a better way of scheduling appointments too. We provide our customers with a very narrow and time saving "2 to 3 hour window" depending on how busy our schedule is for that day. Special arrangements can also be made for shut-ins, handicapped individuals, after hour and weekend service calls. Q. Do you offer any discounts? A. Yes. For more information please go to our home page and select "Discounts" in the upper menu. Q. What is your warranty? A. Better Homes is proud to offer our customers an actual "Life Time" warranty on any part(s) that we install. Our Life Time warranty states clearly that we are confident and sincere in our efforts to serve our customers needs even beyond our timely and professional repairs. Our labor warranty reflects an industry standard of 90 days. Q. What kind of parts do you use? A. We use only OEM parts! (That's Original Equipment Manufacturing.) We never use after market, used, rebuilt, reconditioned, universal, or secondary market parts. Whatever manufacturers part that came out of the appliance is what goes back in it. Letter for letter, number for number. No exceptions, ever! Q. What appliance do you work on? A. It's not enough to say we work on all major appliances. Whirlpool, GE, Frigidaire, and all the common brands of course. But our services go far beyond the average residential line of appliances.

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