Bill Irwin

Description

As you may surmise this is a far departure from the classical autocratic approach (boss) to managing workers that has historically prevailed in America. In this day of economic challenge it is the companies that are interested in Total Quality that will be the most successful both from the standpoint of providing quality products and services as well as maintaining quality jobs.

"To ensure that our needs would be met, Bill set up time to chat with me and find out more about our organization and its needs. He made every effort to make his presentation specific to the needs of SMMC and the health care system. The presentation was everything we could have asked for; his story was not only inspiring, but his focus on lead management was right on point. The evaluations from the participants were very positive, and our CEO/President was so enthused that he purchased a copy of Bill's book for each participant.

These sessions will be held in a wilderness setting where there will be no interference from external sources. The participants will gain both knowledge and experience in learning what psychology makes their workers tick and how to more effectively lead them. This will be directed towards a non-coercive, non-adversarial environment so that quality work will be accomplished and quality products and services will be the mantra of the company.

This workshop will help your managers to learn what quality really is. It is this quality from both the standpoint of the management and workforce that defines the company’s position in the marketplace. This position is the responsibility of the management but must be bought into by the workforce or it will never come to fruition. According to W. Edwards Deming, (the man I consider to be the father of Total Quality Management), “Managers engage the workers in an ongoing honest discussion of both the cost and the quality of the work that is needed for the company to be successful.

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