Bills Auto Parts Inc

Description

Who is Bill’s Auto Parts, Incorporated? Bill’s Auto Parts, Incorporated, located in Cumberland, Rhode Island, is a family run business operating since 1932. We have established a reputation for excellent customer service and satisfaction. We have been recognized locally and nationally for being environmentally friendly in the recycling of our vehicles. See our Awards page and Affiliations page for specific information about our operation. Which side is the left side/right side? For our purposes, assume that you are sitting in the vehicle. The Left is the driver side and the Right is the passenger side. Who do I contact if I have a problem with parts? In the unlikely event, call our toll free number 800-725-6181. Have your invoice handy, we may need some information. Explain the situation to our representative and we will get you the help that you need right away. Please do not remove the parts from your vehicle until you have spoken with one of our representatives. How do I return a part? Contact us at 800-725-6181, describe the problem and we will work with you to get the part returned promptly. Our first priority is to get you the correct part. Please read your slip for any warranty issues. Is it possible for me to remove my own parts? If you are local we encourage you to come down and remove your own parts. You will not only have the benefit of saving money, but you will get to see how well organized our facility is. All of our vehicles are drained and blocked up for customers to have access to 99% of the parts. Customers are given a slip identifying the exact location of the vehicle. We also offer carts to make it easy for customers to navigate the property with their tool box and the parts removed. Can you explain shipping and handling charges? Shipping and handling are usually quoted with the price of the part. If you are unsure, please ask your representative. Our shipping is typically UPS ground. We prefer not to ship overnight as the prices can be very high. For parts too large for UPS or other standard delivery means, we ship by commercial truck. The price quoted for delivery of these larger items is based on delivery to a business address. For delivery to a residential address the large items have to be transferred to a smaller “local” delivery truck at an additional fee of approximately $70.00. The estimated time required for delivery is based on weekday deliveries. If a used auto part is in route on a weekend, additional time will be required to get the part to you. Saturday delivery is not a standard delivery day. Why I might need to refer to the VIN number? The VIN or Vehicle Identification Number contains a code that includes vital information on your particular car. It may be necessary to review this code to assure that you get the correct transmission or engine as well as ECU computer or other component. You can find this number on the title or on a riveted tag on the dash near the defroster vent in front of the driver. We may also need the date of manufacture. It usually is in the upper right corner of the tag on the driver door jam.

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