Blue Sky Environments, Inc.

Description

Whether it is a shipping damage or manufacturer defect we please ask that you save all original packing items and fillers included with your purchase. A BSEID customer service representative must first authorized a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. UPS and FedEx delivery records will be utilized to determine date and time of receipt to the consumer's residence.

BSEID upholds the warrantees provided by the artisans and manufacturers who create our furnishings and accessories. Because the details and duration of our manufacturers' warrantees differ, we encourage you to ask one of our customer service representatives for specific warranty information on product(s) of interest.

At BSEID we strive to be your one-stop-shop for the most unique designer finds and treasures at the finest quality. We work hard to remain competitive with other online sources and value the manufacturers and artisans that make our awesome product line in the highest regard. Because of this respectful relationship and the strict MSRP price guidelines, BSEID’s price structure is set to abide by our vendors' guidelines. We encourage you to alert us when you notice price differences on the web. You may do so by emailing info@bseid.com. From time to time we do offer coupons and promotions to specific items or a product line on our website.

It is the objective of BSEID to meet your 100% satisfaction . . . and then some! In the event that you would like to return an item delivered to you within the last 5 days the request may be done so by abiding to the following policies. Only purchases that have been pre-authorized may be returned. Please email info@bseid.com or call Toll Free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer’s expense. After you have received a return authorization, the merchandise must be returned from your home to BSEID within ten (10) business days. Returns after this period will not be accepted and no credit issued. A BSEID customer service representative must first authorized a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. Due to credit billing cycles, credit for returned merchandise will be issued within 30 days of receipt.

Currently, when your order is submitted to BSEID you will receive an email confirmation via PayPal acknowledging your transaction. Even if you chose to checkout by “guest” you will still receive this acknowledgement. In addition, one of our BSEID customer service representatives will email you an acknowledgment stating that your order has been received into our system. Our customer service hours are Monday through Friday, 8 a.m. – 5 p.m. EST. If your order is received by Friday, 5:00 pm EST you will receive a BSEID generated acknowledgement via email. Should an order be submitted after Friday, 5:00 pm EST or anytime over the weekend then your emailed confirmation will be received on the following business day. Please note, that this day is Monday EST or the following business day after a national holiday. The BSEID customer service representative will notify you that within (at most) three business days you will receive a follow up email detailing the estimated shipping date of your purchase(s).

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