Bolero Associates

Description

Are your employees customer focused? Do your customers know that you care about them? If not, you are displeasing your customers and driving them to someone who gives them what they want. Customers today want products and services faster, better, and their way. Making that happen ought to be your customer service goal!

Located in Orange County California, Bolero Associates LLC was established in 1995 by senior managers experienced in many industry verticals. Experienced in a wide variety of functional disciplines with extensive training and organizational development backgrounds the principals are well qualified to share consulting and training expertise that produces results.

Gary Lenik has extensive experience in materials, manufacturing, and distribution management in Telecom, Scientific Instruments, Computer, and Medical industries, and has held executive positions with major corporations in these fields. His BS degree is in marketing.

Quality products, quality services and quality employees make your customers say WOW! Research proves keeping customers happy is significantly less expensive than winning customers back.

Wendell Paulson is a quality professional with over 40 years of consulting, training, management, and application experience in all areas of Quality/Reliability Assurance. His experience covers applications for firms in automotive, copiers, printers, disk drives, food, electronics, medical devices, and telecom industries. He holds a B.S. degree in Mechanical Engineering and an M.S. degree in Mathematical Statistics.

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