Bonaire Stuff

Description

Caribbean Stuff, LLC 266 Horse Corner Road Chichester, NH 03258 Phone: (603) 218-6389 Fax: (603) 804-0514 Email Us info@bonairestuff.com Frequently Asked Questions Below are what we believe to be the most frequently (and perhaps some not so frequently) asked questions about BonareStuff.com and Caribbean Stuff, LLC. If you have a question which is not covered here, please e-mail it to info@caribbeanstuff.com and we will respond with an answer. About my order: How soon will my order ship? When will I receive my order? What forms of payment do you accept? When will my credit card be processed? Can I track my shipment? Where do you ship from? What countries do you ship to? What is a “Drop Shipper”? What is your return policy? What if the package arrives damaged? How are shipping charges calculated? How can I contact you? About the Website: Who are you? What’s your mission? How do you select products to sell? How do I know I can trust you? About Bonaire: Where can I get more Bonaire information? About my order: Q: How soon will my order ship? A: It typically takes two to three (2-3) business days to process an order when it comes in, and assuming everything you ordered is in stock, we will ship the order after it is processed. At the present, same day shipping is not possible. Q: When will I receive my order? A: At some point after we have shipped it. How long after we shipped it will depend on what type of shipping you selected from our shipping options when you placed your order. For continental U.S. shipments, UPS Ground service can take from one to seven business days depending on your proximity to New Hampshire (where we ship from) and seasonal issues (e.g. storms or holidays) which may slow UPS delivery. For shipments outside the continental U.S. it all depends on how long your shipment takes to get to where it is going plus the added time resulting from any customs clearance that might be required if you are in another country. For orders outside the U.S. we may also contact you to suggest a more efficient method of shipping than UPS. Q: What forms of payment do you accept? A: We take all major credit cards via the secure form on our web site – specifically American Express, Discover Card, MasterCard, and Visa. You may also opt to pay via PayPal if you prefer. Q: When will my credit card be processed? A: Your credit card order will be processed when we are certain all items you ordered are in stock and ready to ship. This will typically be within one business day of receiving your order as well as within one business day of shipping your order. You will receive an automatically generated e-mail when we have successfully charged your credit card to let you know it has happened. Q: Can I track my shipment? A: When we ship your order, your record in our ordering system will be updated with your order’s tracking number, and an e-mail with that UPS tracking number will automatically be sent to you. You can then go to http://www.ups.com and track your shipment. Note that it may take up to one business day after we have sent you the tracking number before it shows up in the UPS tracking system.

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