Bosshelp

Description

The greater visibility--and criticism--of CEO perks in recent years has caused some in the C-suite to cut back on the benefits that tend to make their minions green with envy: a chauffeur, a steady supply of flowers, and country club dues paid by the company. But there's one perk that most executives barely acknowledge, let alone plan to forgo: white-glove tech support. Witness a new kind of Digital Divide. As large companies increasingly outsource part or all of their information technology divisions, many employees now spend hours on the phone struggling simply to explain their tech issues, let alone get them resolved. If they're not contending with an understaffed in-house help desk, they're working with one in a faraway country to have passwords reset, remote access to servers reestablished, or lost spreadsheets retrieved. For companies, having a top-notch help desk "is a game they can only lose," says Alton Martin, CEO of consulting firm COPC, which redesigns business processes for companies such as General Motors ( GM ), Verizon ( VZ ), and Circuit City ( CC ). "No complaining from employees is a win.

Products & services

Similar companies nearby