BrightPoint Consulting, Inc.

Description

Mr. Gonzalez is the founder and Managing Director of BrightPoint Consulting, Inc, serving as a consultant to both fortune 500 companies and small-medium businesses alike. With over 20 years experience in developing business software applications, Mr. Gonzalez is a recognized expert in the fields of data visualization and software design.

For over 20 years Tom has followed his passion in developing innovative and value driven software applications, with proof-of-concept projects lasting days to multi-million dollar development efforts lasting years. During his career, working for such notable clients as Apple, Adobe, Business Objects, BP-Arco, Kimberly Clark, Northrop-Grumman, and Symantec.

Dashboards can take many formats, from glorified reports to highly strategic business scorecards. This article refers to operational or tactical dashboards employed by business users in performing their daily work; these dashboards may directly support higher-level strategic objectives or be tied to a very specific business function. The goal of an operational dashboard is to provide business users with relevant and actionable information that empowers them to make effective decisions in a more efficient manner than they could without a dashboard.

For each KPI on a given dashboard you should decide if you want to provide supporting analytics and, if so, what type of information would be needed to support analysis of that KPI. For instance, in the case of a KPI reporting on aging receivables, you might want to provide the user a list of accounts due with balances past 90 days. In this case when a user sees that the aging KPI is trending in the wrong direction he/she could click on a supporting analytics icon to bring up a table of accounts due sorted by balance outstanding.

The purpose here is to help the business user define their requirements in a way that allows us to get to the data behind their question.

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