Burbank Computers, Inc

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Description

Burbank Computers was created in 2001 to address the lack of customer service in the retail technology industry. In their obsessive focus on the bottom line and value to shareholders, online companies and large retail chains have done away with anything resembling the customer service many of us grew up with. Technology is extremely complex and requires guidance from a knowledgeable staff who works with that technology on a daily basis. Online companies and giant retail stores, who usually pay minimum wage to their army of inexperienced phone operators and stock-clerks, provide absolutely no knowledge about the products they sell and are completely incapable of diagnosing complex technical problems when they arise. Furthermore, the technicians who answer your calls when you need help are almost always employees in phone banks located in another country. Every time you have a problem, they make you wait on hold for hours, and then refer you to an authorized service center whose repairs usually take several weeks. Burbank Computers has used its vast technological knowledge along with its strong pledge for good customer service to establish itself as one of the foremost computer and home theater businesses in Southern California.

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