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The "Professional Service Works! Customer Service Program" uses the DiSC ® Dimensions of Behavior model to help customer service personnel adapt their behavior to customers' needs. Through individual exercises, small group activities, and a supporting video, employees increase their professionalism. From negotiations to conflict resolution, employees become more prepared to successfully nurture one-to-one relationships with clients while improving technical and teamwork skills. Professional Service Works! ® contains five, three hour modules that cover the following areas: Profile A Trainer's Kit makes conducting Professional Service Works! ® a fun experience. The kit includes a Facilitator's Manual, a set of overhead transparency masters (paper), a 72-minute video, and a Participant's Manual. Each participant should have his or her own manual for the program. Turn the insights gained through the powerful Personal Profile System ® 2800 (DiSC ®) instrument into positive customer relations with Professional Service Works! ®. Professional Service Works! ® is produced by the Carlson Learning Company and is their registered trademark along with the Personal Profile System ® 2800 and DiSC ®. (Back to "Seminars")

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