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General The following are the rules or "Terms" that govern use of the In Demand Tickets Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. In Demand Tickets reserves the right to change these Terms at any time, effective immediately upon posting on the Site. ALL CONFIRMED AND COMPLETE TICKET ORDERS ARE 100% GUARANTEED In Demand Tickets will make every effort to fill your ticket order on the same or next business day. However, due to each venue's varying ticket release policies, In Demand Tickets reserves the right to fill your order up to the week of the event. In Demand Tickets reserves the right to upgrade seating at no additional cost to the client. (Note: client will be notified if original seats ordered are unavailable). Since our online ordering system is not in "real time", occasionally tickets ordered online may no longer be available. If equivalent or better seat locations are available at the same price, and you have chosen to be automatically upgraded, we will fill your order with the alternative seat locations. If you are automatically upgraded, your credit card will be charged at the time your order is confirmed and you will be contacted for notification of your new seat locations. If you have not chosen to be automatically upgraded, an In Demand Tickets representative will contact you to discuss alternative seat locations, and your credit card will not be charged until we have received permission from you to fill your order with alternative seat locations. In the rare event that we cannot fill your order with equivalent or better seats at the same price, an In Demand Tickets representative will contact you and your credit card will not be charged. Once an order has been confirmed, a sales agent will contact you via email, fax or phone. NOTE: Customers ordering online will receive an immediate email receipt confirming your request for tickets. An official confirmation of a completed order will be clearly indicated via email, phone, or fax by a sales agent AFTER your order has been processed in our office. In Demand Tickets is not responsible for email confirmations not received (i.e., spam filters). If you have not received an email confirmation within 2 business days (Mon-Fri) after placing your order, please contact our office. Orders placed after 5 PM Central Time weekdays, on holidays, or on weekends may not be processed until the next business day. Unfortunately, we are not able to accept any orders from outside the USA and Canada. There will be NO exception to this policy. The credit card used to purchase tickets must have a US or Canadian billing address and we MUST ship the tickets to the credit card billing address. If a customer feels that there is any discrepency between the tickets that they receive and the tickets that they ordered, they must contact our office within 48 hours of the receipt of the tickets and we will investigate promptly.

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