COMPUTER SMARTS Online Store

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All merchandise purchased from COMPUTER-SMARTS carries a 1 year exchange warranty EXCEPT memory, and OEM CPU. Memory and OEM CPU carries a 14 day warranty. Retail box CPU carries applicable manufacturer's warranty only. Warranty does not cover any misuse, abuse, or modification. The warranty also does not cover any damage due to accident, misuse, or negligence on the part of the customer. The Warranty is contingent upon proper use of the product in question, and does not cover damage caused by either internal or external equipment, shorted components, components not installed properly, or caused by components not purchased from COMPUTER-SMARTS. US ROBOTICS, CREATIVE LABS, ADAPTEC, HP, HAYES, PRACTICAL PERIPHERALS, COLORADO, ALL ITEMS IN MFG. RETAIL PACKAGES, ALL PRINTERS AND MONITORS, AND ALL SPECIAL ORDERS are through manufacturer's warranty only. COMPUTER-SMARTS will not assume any responsibility if the customer does not submit warranty information required. (In some cases only the customer invoice is required for warranty purposes). ABSOLUTLY NO REFUNDS on any type of memory chips including OEM CPU's and Math Co-processors. All OEM CPU's carry a 14 day warranty ONLY! Retail CPU's are covered by the manufacturer. The warranty does not cover abuse, broken or bent pins, and burnt CPU's. We are not responsible for any accidents that occur during installation of CPU purchased by customer. Please call or Email for an RMA # to return any merchandise for repair or replacement in accordance with our one year warranty. All RMA numbers are good for 10 days from the date issued. Please ship merchandise as soon as possible. Before calling please have the following ready: Invoice Number Date of purchase Nature of problem (must be specific) Please mark RMA# on address label of package and include a copy of the invoice along with a short note with a description of the problem. All returned murchandise must be received by us BEFORE a replacement will be shipped. All defective items will be replaced or repaired at our descretion within the terms and limits of the manufacturers warranty. We reserve the right to keep the defective merchandise from one (1) to thirty (30) days for repair or exchange. There will be a charge for service on non-defective merchandise, and for any assistance resulting from operator error. Any merchandise returned for replacement that is not defective will be returned freight collect. Customer holds the responsibility for proper packaging and shipping. Items damaged or lost in shipping will be the sole responsibility of the customer. Merchandise is considered out of warranty if any visible damage is found on the returned items or if warranty labels have been removed or cut.

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