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As co-founder and Co-CEO of CVR, Mr. Rocha provides contract oversight and hands-on management for CVR's public housing and HCVP engagements with housing authorities and HUD across the country (including the U.S. Virgin Islands and Puerto Rico). He also handles CVR's contractual matters. Mr. Rocha's 20 plus years of industry experience includes program assessments, improvements plans, policy and procedure development, business improvement processes, efficiency assessments, hands-on technical assistance, and direct program management.

In today’s market, everyone strives for superior customer service within their Call Center, and with CVR’s help you can reach that goal. Our services include complete management and operation of your Call Center designed to meet your specific needs. Not only will CVR improve the level of service to your customers, you will also realize improved operational efficiencies through our comprehensive assessments of technology, staffing levels, and peak call times.

CVR has been engaged in a number of long-term technical assistance contracts providing a diverse level of services.

CVR has the capacity to manage the Housing Choice Voucher Program on behalf of the agency. CVR has experience in managing both small and large programs and has successfully turned under-performing programs into high performers. Our team can manage your entire HCV program or a single component or function, such as Application Processing and new Tenant Intake.

Ms. Horton possesses over twenty years experience in the affordable housing industry. She is currently the Program Manager at the Gary Housing Authority (Gary, Indiana), overseeing CVR's management of the agency's HCVP of over 1,400 vouchers. In this capacity, she is responsible for all program operations including recertifications, managing the waiting list, Administrative Plan updates, compliance with SEMAP as well as Federal, State and local rules and regulations. Previously, Ms.

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