CallMiner, Inc.

Description

Category groups and definitions are an extremely extensible component of the CallMiner solution and can be configured and organized to suit your specific business needs. CallMiner Eureka ships out of the box with Instant Insights – 13 behavioral categories including dissatisfaction, empathy, repeat contact language, transfer language, politeness, just to name a few – intended to provide instant insight into your customer conversations on day one of implementation.

As a pioneer in speech analytics CallMiner has been dealing with the heaviest and least structured form of communication for over 10 years. Our approach to speech recognition, recognized by scientist and the largest technology companies as being the best, converts spoken words into text. Analysis is then conducted on that text.

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives.

CallMiner hosted events are important for both our team and our customers. Our interactions with our customers are the strongest drivers for product enhancements and knowledge sharing among users.

Eureka Essentials for Collections provides a speech analytics solution that is pre-configured specifically for outbound calling in the collections and accounts receivables management industry and packaged to meet the needs of small and medium-sized operations. All of the speed, ease of use, and repository features of the enterprise Eureka solution are included with a feature set scaled for collections calls requirements.

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