Callogix, Inc.

Description

We provide inbound order services 24 hours a day, 365 days a year, and we specialize in catalog and retail order entry. By using a flexible, sophisticated data entry system, with scripts that mirror our client's call flow and procedures, we make the customer feel secure.

Our reputation as a quality provider of contact center services has been the main reason new clients choose CaLLogix. Here's how we've built our reputation: The CaLLogix account management department is a highly skilled team of professionals created with you and your customers in mind. Fact-based results are used to measure performance. Our objectives are clear and we hold ourselves accountable to our clients.

Our advanced systems enable us to enter and export required customer data-including credit card purchases, item and product information, quantity and price- with speed, accuracy and efficiency. We provide the customer with automatic credit charge calculations, including standard and expedited shipping charges.

You know the old saying: You never get a second chance to make a first impression. And you know how important it is that the first impression of your business is a great one. You can rely on our Customer Service Representatives (CSRs) to greet your customers with a smile and respond quickly and professionally to their needs, just as you would expect of your own office receptionist.

To assure we meet and exceed client expectations, we work with clients and trainers to provide the agents and supervisors who work on a client's account with the proper training program.

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