Capgemini U.S.

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First and foremost, we have to identify what the challenges are and the business benefits that will be gained. Our customers and we – as partners – need to realize that we cannot transform everything at once. Instead, we must figure out the priorities, and it has been my experience that our customers gain the most business value when we focus on process-led transformation aligned to strategic priorities aided by the right fit technology.

It is important to understand that this is a journey moving from one area in the supply chain to another, deriving benefits all through this process. For example, if an organization is focused on ‘Customer’ as a strategic priority and is having challenges in providing the right level of customer service, customer order orchestration processes could be a great starting point to begin the transformation journey.

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