Cccg, Inc

Description

Customer Centered Consulting Group, Inc., formed in 1999, helps companies of all sizes develop unexcelled customer service, effective leadership, and simple processes to enhance profitability. With offices in Florida and Texas, the Group's outstanding track record in customer service, human resources and business operations distinguishes it from the competition through: - Customer service assessments Perform an objective review of your customer service as seen from the eye of a customer, client, or partner by using surveys, "mystery guest" observations, focus groups, and a review of internal policies and procedures. - Customer service training Provide half-day and full day interactive training sessions to re-focus the attention on the customer while reinforcing policies and procedures that deal with the treatment of your customers. - Customer feedback process creation Create and administer guest and customer surveys and then provide the internal processes needed to put this information to work in your organization. - Keynote addresses - Address your convention, conference, or internal meetings about increasing customer service and building market leadership. In addition to the customer service area, Customer Centered Consulting Group, Inc. provides services in the human resources and business operations arenas.

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