Central Vacuum Factory

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Shipping: Shipping charges are based on your order total, not included tax and for the 48 contiguous states only. Please allow 7 - 10 business days to receive your product, with the exception of special order products. Shipping prices are as follows: If you are in Canada, Alaska or Hawaii please send us an e-mail listing the product number and quantity needed along with your complete shipping address and we will notify you within 24 hours what the total costs will be. You may also call us at (661) 391-8866. Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Central Vacuum Factory within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to Central Vacuum Factory within 5 days of receipt. -Returns: Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. At our discretion a 20% restocking fee may apply to all returned merchandise, excluding damaged or defective products or products that were shipped in error. If you have returned merchandise that had free shipping we will deduct the actual shipping charges incurred from your credit. No refunds after 30 days of invoice date. All Special Product Orders may not be canceled or returned for a refund once the order has been placed or received. All motors and electrical components will not be credited until item has been tested and approved by service department. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. This policy does not apply to damaged or defective products that are returned to Central Vacuum Factory. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. We will not accept any returns or cancellations on merchandise that was special or custom ordered. While we try to ensure accuracy on our website, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order has been placed and accepted by the customer. This may also include our shipping policy, return policy, warranty policy and any general descriptions or pricing listed on our website.

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