Cerium Networks

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Description

When five partners set out in 2000 to develop a company to serve businesses’ needs for customized, unified, voice, data and video communications, they wanted the company to have a name that was as unique as the corporate vision. So what’s the story behind the Cerium Networks name? One of our original employees had a scientific background and pitched the partners with the idea to name the company Cerium Networks. Cerium is a silvery, ductile metal and is the most abundant of the rare earth elements.

Cerium Networks has been providing contact center solutions for over a decade, and partnering with industry leading manufactures to ensure we offer best in breed solutions. This allows us to work with our customers to recommend the right solutions to meet your business objectives and customer service strategies. We surround these solutions with a full range of professional services offerings to ensure your Contact Center Initiatives are being met.

The Contact Center is pivotal in the overall customer experience within most organizations. It is the front line for providing an introduction to your company, providing essential support for your existing customer base, and/or ensuring quality response to customer concerns or issues. Tailoring Contact Center solutions to align with your objectives allows your agent resources to provide the experience your customers deserve and demand, creating high customer satisfaction ratings and reducing customer dissatisfaction.

At Cerium Networks we work with specific unified communications products from several manufacturers to provide our customers the tools they need to be successful. These tools can be implemented across a broad range of end user devices including Windows based PCs, Apple computers, touch pads, smart phones, and desktop video devices. Cerium Networks can integrate these solutions to your back-end systems and databases in order to enhance your business processes and streamline communication within, and outside of your organization.

Our Contact Center Practice is managed by Susan Anderson. Ms. Anderson brings more than 22 years of high level and varied industry experience, including experience with some of the top Contact Center solution providers. To fully develop the customer experience within the Contact Center environment, practitioners should have a broad range of experience to facilitate understanding the process behind aligning customer experience with client goals and best practices across multiple verticals. “You can’t be just a tech head,” says Ms.

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