Changeready Co

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Description

Problem: Telephone equipment and managed services provider could not meet customer commitments. Solution: Offsite strategy session surfaced serious, unknown, conflicts in the field. Strategic Action Plan outlined initiatives including process redesign, customer engagement, and transition management. Results included significant expense reduction and over a double increase in customer satisfaction. Problem: A multinational company acquired a smaller company. For particular segments of the business, the sales force, equipment supply, and customer service appeared to be redundant between the two companies. Solution: A business systems assessment was conducted. The assessment recommended a series of initiatives including some synergies between the two organizations. Based on the assessment, several organizations were combined which resulted in significant cost reductions and increased customer satisfaction

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