Chase Receivables

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OUR DEDICATION TO THE CLIENT AND THE CUSTOMER Chase Receivables prides itself in the reputation we hold among other professionals in the industry. We have implemented an extensive training program which emphasizes compliance with the Fair Debt Collection Practices Act (FDCPA). We consistently maintain a high rating with our clients upon completion of audits. Our recovery rating, in comparison to other agencies, is always highly satisfactory.COLLECTOR ASSESSMENT Chase Receivables monitors collector telephone calls regularly as part of our training and Fair Debt Collection Practices Act assurance compliance program. Each audit is turned over to that individual collectors manager who will address any issues that arose during the actual audit. Our collection Managers are also trained in telephone monitoring and have the ability to monitor collector telephone calls from their desks on the collection floor, as is our sister office in Sonoma, California. SKIPTRACING Our skip tracing efforts begin on accounts with balances of $100.00 or more. Automated electronic skip tracing provides us with electronic 411 linked with several databases, nearby and national change of address, etc. Chase Receivables, includes skip tracing as a part of our regular business practice. LEGAL OPERATIONS We engage the services of the following law firm, in which we have over a 17 year relationship with: Patrick McGrath McGrath and Flax Attorneys at Law 563 Jefferson St. Napa CA 94559 We advance all court costs and attorney fees. Blanket authorization or client authorization is required before we initiate legal action. The balance required for legal action is determined by management. When necessary, our agency uses International Lawyers Network. Before legal action takes place, Chase Receivables makes all reasonable attempts through dialogue by both the collector and our legal collector with the customer in an attempt to resolve the debt, before court intervention is required.

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