Cihan Cobanoglu's

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Dr. Cobanoglu writes a regular column for Hospitality Technology Magazine. Here is the archive of his columns. The Fate of HSIA in Hotels Posted Date: 12/10/2009 Although tiered bandwidth is a possible solution to the HSIA free-or-fee debate, a bigger question remains as to what will happen to HSIA in hotels in the future. Author: Cihan Cobanoglu In-Room Tech that's Falling Short Posted Date: 10/9/2009 When it comes to guest room amenities, some technologies are considered "must haves" by your guests, while others are considered a nice added benefit. Hotel guests identify the top two amenities that are important to them. Author: Cihan Cobanoglu Getting Smart about Tech Investments Posted Date: 9/8/2009 Managers in the hospitality industry need to follow several key steps when buying a new system, especially in these difficult economic times. Avoid a buying blunder with these top purchasing steps. Author: Cihan Cobanoglu Tales of Distribution Channel Mismanagement Posted Date: 8/10/2009 A lesson in room rate disparity shows the importance of having the proper system management, and the consequences of having poor customer service. Author: Cihan Cobanoglu Weighing WiFi in Restaurants Posted Date: 6/10/2009 Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment. Author: Cihan Cobanoglu Labor Management Demystified Posted Date: 5/7/2009 The use of labor management technology is an effective method for controlling restaurant labor costs. Overcome labor management challenges with these must have features and functions. Author: Cihan Cobanoglu Misuse of Company Tech Posted Date: 4/8/2009 When employees use company technology for personal reasons, confidentiality and productivity aren't the only factors at risk. Protect hospitality operations from both legal operational pitfalls by forming and enforcing an inclusive policy. Author: Cihan Cobanoglu top 7 guest trends Posted Date: 3/3/2009 In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study Author: Cihan Cobanoglu In-Room Tech Test Posted Date: 2/11/2009 How much of an impact does technology really have on a hotel guest's experience? Learn how environmental, room control, entertainment and comfort technologies sit with guests when tested at the University of Delaware's X-Room: Experimental Guestroom. Author: Cihan Cobanoglu What IT Execs Need to Do Now Posted Date: 12/9/2008 IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on. Author: Cihan Cobanoglu Understanding PCI Version 1.2 Posted Date: 10/9/2008 Version 1.2 of PCI DSS, released just this month, includes several key areas that are important for hospitality operators to understand. Anti-virus software, data storage, and public-facing web applications are just some of the areas addressed. Improving Web Accessibility Posted Date: 9/8/2008 In the hospitality industry, online presence is exceptionally important. Learn tips to increasing your website's general accessibility for all populations, especially the elderly and disabled populations. Author: Cihan Cobanoglu Management by Exception Posted Date: 8/10/2008 Business intelligence offerings that incorporate exception-based reporting tools are a growing trend in the industry these days, and for good reason. Deliveries of high returns in areas like labor management, compliance, loss prevention, service reparation, and IT support are just a few of the practical returns. Are you Wii Fit? Posted Date: 6/10/2008 When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born. Author: Cihan Cobanoglu Green: Do Guests Get It? Posted Date: 5/5/2008 Research shows consumers like the idea of environmentally-conscious hotels, but only as long as they don't have to sacrifice comfortable amenities or spend more for a room night. Hotels and consumers alike need more education on the costs and benefits of going green. Author: Cihan Cobanoglu PCI Security Woes Posted Date: 4/8/2008 Study reveals that hospitality operators confused about who is ultimately responsible for compliance with payment card industry data security standards. The confusion could cost them serious monetary fines and cause guest distrust. Author: Cihan Cobanoglu Reversing Restaurant Failure Posted Date: 3/10/2008 In the summer 2003, American Express aired a commercial with celebrity chef Rocco DiSpirito purporting that "nine out of 10 restaurants fail in the first year." Author: Cihan Cobanoglu GPS Drives Customers to Your Door Posted Date: 2/19/2008 On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries. Author: Cihan Cobanoglu PCI What? Posted Date: 11/1/2007 The hospitality industry's unsettling unfamiliarity with PCI Security Standards Author: Cihan Cobanoglu

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