City of Richfield

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The City of Richfield, as well as many other metro area communities, has been receiving a high number of complaints recently about Comcast services and rates. While the City is concerned about the cable television service our residents receive, it is important to clarify that cities only have authority to regulate basic cable service rates and associated equipment necessary to review basic cable service. Cities have no authority over expanded tiers of service, digital cable, premium channels, DVR's or other advanced equipment. Moreover, cities also have no authority to regulate any aspect of broadband service or digital telephone service. Because Congress and the Federal Communications Commission (FCC) have significantly limited the authority of local government to regulate rates associated with the provision of cable television service, operators are free to charge whatever the market will bear and there are virtually no options available for more aggressive regulation by cities to help address the issue of rate increases. While the City of Richfield will continue to monitor basic cable television rates on behalf of our residents, it is also important for residents to communicate their concerns directly to Comcast at: Comcast Customer Service Dept. 10 River Park Plaza St. Paul, MN 55107 Email: CorporateComplaints@cable.comcast.com Phone: 651-222-3333 Contact: City of Richfield Cable Channel 16 6700 Portland Avenue Richfield, MN 55423 (612) 861-9716 Links: What you need to know about "DTV" Southwest Suburban Cable Commission: Richfield is part of the five-city organization, Southwest Suburban Cable Commission (SWSCC). The SWSCC was established to administer the television cable franchise ordinance, adopted by the cities of Richfield, Eden Prairie, Edina, Hopkins and Minnetonka. A franchise ordinance is currently in effect to provide cable television services to the five-city area.

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