Classy Cottage (The)

Description

Many of our items are drop shipped from the manufacturer warehouse directly to you as is the case with most if not all online stores that carry the same products by our featured and trusted manufacturers and designers. Standard procedure for Drop Shipping items from the manufacturer warehouse to you, the customer (as is with ALL online stores that use this service) is as follows, order is placed, customer name, address and product info on the order is forwarded to the manufacturer that is shipping the product to you.

If you receive a damaged item, a replacement will be sent out at the manufacturers expense, you will incur no expense. This will be treated as a claim with the manufacturer/designer/ shipper. The manufacturer/ designer/shipper will be copied on all correspondence.

If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact The Classy Cottage within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team. Please keep all packing materials.

Any actions outside of the above terms, in keeping with the spirit of doing the right, reasonable, ethical thing as a customer will result in termination of future business with the customer and can also damage the relationship between the customer and the manufacturer/designer/ shipper of the product, as most online purchases are drop shipped from the manufacturer or their associate companies..

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