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If you are having problems with the installation of the product you have purchased from us, or have any technical questions regarding your product, please contact our Technical Support Department via email at cnsd@COLAMCO.com All returns to COLAMCO must be made with in the first 30 days of invoice. After 30 days, all returns caused by warranty issues must be made directly with the product manufacturer. No other type of return will be authorized after the thirty days have passed. Defective and dead on arrival (DOA) products must be reported to Customer Service within 30 days of shipment.

With 30 years of experience in supporting State, Local, and Education clients , COLAMCO understands the complex challenges facing government organizations throughout the United States. Budget cuts, doing more with less , and increased pressure to make technology decisions that are less expensive, more complex, and sustainable is not new to our team. Our customers enjoy the benefits of working with our experienced team to meet today’s challenges with tomorrow's technology.

If the product that you received is not what you ordered (Shipping Errors), COLAMCO will issue a UPS call tag to pick the product up. Please insure that all items are 100% complete, contain all original boxes and packing material, have original UPC codes on the manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the manufacturer. All items that are not damaged, defective or incorrectly shipped must be FACTORY SEALED in new condition, and must include original packaging with all manuals, accessories and warranty cards unmarked.

If your product is damaged upon delivery, please refuse the order to the shipper and report it to customer service. If you accept the package, please make sure that the freight company's delivery record is noted with the damage in order for COLAMCO to file a claim. Save product and all packaging, and inform COLAMCO customer service immediately to arrange for a carrier inspection and a pickup of the damaged product. All defective product must be processed with COLAMCO within 30 days of shipment. After 30 days, all warranty claims must be made directly with the manufacturer.

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