Collateral Benefits Group

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Description

We think the world of employee benefits is rapidly changing as many employers seek to limit workplace disruption while transitioning more benefits from “core” to voluntary. We also believe that we have reached a tipping point for technology adoption and that the pace of self-service benefit delivery will quicken in coming years. While there will always be a place for counselor-assisted enrollments, the reality is that clients are demanding more freedom, more flexibility, and more service from benefit professionals. Collateral’s solutions for enrollment, customer care, and administration give our benefit advisors the ability to fulfill these opportunities.Collateral is a benefit service organization based in Birmingham, Alabama that provides consulting, enrollment, customer care, and administrative services to groups and associations. Founded as a dental and vision product company in 2001, Collateral transitioned to an integrated benefit consultancy in 2002. Collateral transferred the dental and vision programs to our sister company, Southland Benefit Solutions, so we could focus on benefit consulting and enrollment. Collateral is unique in that we offer a turn-key solution of benefit consulting, enrollment, and customer care in a single organization. Many of our industry peers outsource enrollment services and rely on insurance carriers for customer service, but we feel that it is important to manage the product delivery in-house to ensure consistent and quality customer experiences. We use a process-driven approach in each area of our business: Benefit Consulting, Implementation & Communication, and Customer Care.

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